World's Largest Online Contact Center Virtual Summit


See more speakers below...


Get more than 100 "use today" tools that will help you improve your frontline contact center performance.

This event will bring together the best Contact Center Experts & Hottest Tools in the Industry for you to Optimize Performance, Hire Right & Retain your Best Agents.  FREE (for a limited time).

All without having to go anywhere and at a time best for you...

Platinum Sponsors

Call Center Coach

Gold Sponsors

CalMiner Eureka

"I wasn’t expecting a lot, to be honest. So many of these free offerings are not very informative, but several of the experts have been excellent and far exceeded my expectations. Thank you for making these available." ~ Lisa S.


Stuart Discount

CEO at Professional Association for Customer Engagement (PACE)

Michael Pace

Director, Global Member Service

Virgin Pulse

Jim Rembach


President, Influence to Action, Developing existing and emerging contact center supervisors

Jim Iyoob

Etech Global Services

Chief Customer Officer | Author | CX Visionary | CCW Advisory Board Member

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Lisa Oswald

Senior Vice President, Global Customer Service, Travelzoo

Customer Service Strategy & Operations Leader

Bill White

Stuller, Inc.

Executive Director - Customer Care

Nate Brown

Director of Customer Experience at UL EHS Sustainability, Co-Founder of CX Accelerator, ICMI Top 50 CX Thought Leader

Kelli Barabasz

Vice President of Customer Care at National Notary Association

Bill MacBride

Senior Vice President, Contact Center Operations at Nutrisystem

Kate Nasser

The People Skills Coach™ & Author of Leading Morale. Leadership, Teamwork, Engagement, Customer Service.

Vicki Herrel

Executive Director at SWPP and QATC

Amy Radin

Award-Winning Author, Innovation Adviser, Former Fortune 100 Chief Innovation & Digital Officer

Justin Robbins

Content Marketing at Talkdesk | Contact Center Consultant | Keynote Speaker

Natalie Calvert

CEO | CX Employee Experience | Board Advisor| Conference Speaker | Author | 200k+ customer service & sales people, 100+ orgs

Jackie Morales


Chief Insurance Officer

James Danz

Vice President Sales & Marketing Wyndham Destinations - Hawaii

Mary Beth Brackman

Client Service Center Manager at Pinnacle Financial Partners

Rebecca (Pfeiffer) Carr

Director, WW (Formally know as Weight Watchers)

Patricio "Pat" Porras

Board Adviser/Business Development & Strategic Solutions Facilitator

Dick Finnegan

Speaker, Author, & CEO, C-Suite Analytics & The Finnegan Institute

Simon Blair

Australia's #1 for Customer Contact Quality, Coaching & Training + Podcast Producer.

Shawna Fuller

Gift Tree

Director of Customer Service/Corporate Sales

Neal Topf

President, Callzilla | ICMI Top 50 to Follow | Advising Call Center Execs

​Raul Amigo

CX Crafter, Speaker, Author of the book "Beyond Customer Experience"

Joachim Rogers 

Senior Director at Coca-Cola Bottling Co. Consolidated

Leslie O'Flahavan

E-WRITE Owner. Professional Writing Trainer & Coach. Plain language advocate. Lynda.com Instructor (LinkedIn Learning)

Sean B. Hawkins

Group Manager, Customer Success at UBM plc

Randy Rubingh

Chief Customer Officer at FrontSpin-The Cure for the Silent Sales Floor. Author “Call Center Rocket Science “

Steve DiGioia

Customer Service Crusader, Author, & Trainer

Dee Kohler

Dee Kohler

Director of Contact Center Service Excellence at Prime Therapeutics

Alejandra Sandoval

Director Of Operations at MAXIMUS

Fred Shadding

Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor

Brian Flagg

Customer Support | Operations | Service Desk | Global | Executive | Business Development | Vendor Management

Al Hopper

Black Rifle Coffee Company - Customer Service and Operations Leader

Linda Harden

Publisher of Contact Center Pipeline

Todd A. Hixson

Capacity Manager at Hulu

Colin Taylor

CEO & CCO (Chief Chaos Officer), The Taylor Reach Group

Darlene Geller-Stoff

Principal, Direct Communication Specialists, LLC

David Hadobas

President and CEO of CCNG

Pierre Marc Jasmin

Founder and President, Services Triad

Laura Sikorski

Laura Sikorski

Contact Center Makeover Expert

​John Ngo

Customer Experience, Retention Management, Sun Basket

SpeakerS Featured In

You’re Probably Wondering, What EXACTLY Will I Get Out Of Attending This Contact Center Virtual Summit?

Great question, and I’m glad you asked.

Here’s a taste of what you’ll get by joining the free Contact Center Virtual Summit:

  • More than 100 "use today" tools that will help you improve frontline contact center performance.
  • 35+ thought leaders and experts revealing new methods that will impact your future success.
  • Social networking and mixers with your peers in our Private Facebook Community.
  • More than 26 hours of expert instruction worth thousands of thousands of dollars.
  • Volumes of answers to problems you didn't even realize you had and pitfalls you need to avoid.
  • No hotel or flight to book and days away from the office to catch up from.
  • Learning from a faculty that posses more than 350 years of collective contact center knowledge.
  • A risk-free way to finally get that education you so eagerly want and need.

More testimonials from our last summit:

For someone like me, this is a really fantastic opportunity...

Thank you for arranging the summit. It's been amazing already. I really appreciate the recorded videos so I can learn at time best for me. What a wonderful community of support you have! For someone like me, this is a really fantastic opportunity."

Holly Stover  //  Customer Service Manager

The online platform is great – really easy to use...

I viewed Don Peppers’ speech on CX Success Summit and it was fantastic! The summit offers talented speakers on a whole range of business topics, and the online platform is great – really easy to use.

Hugh Smallridge  //  Leading the team at Ashwood


Exclusive New Report:

Get an Exclusive Summit overview in this FREE In This Epic Playbook

Get the most out of the summit so you can discover what’s working today to optimize agent performance— and get awesome actions you can implement right now to start seeing results.

Featured Expert Sessions

SUNDAY - LIVE: Contact Center Virtual Summit Kick-Off Party



Jim Rembach & Abraham Venismach

Contact Center Virtual Summit Kick-Off Party: LIVE! Rock Your Contact Center Agent Optimization

Meet Jim, Abraham and special guests for the LIVE Contact Center Summit Kick-OFF. You'll learn how to get the most out of the summit and get a sneak preview of the Contact Center Summit!

We have something special for those that attend... don't miss it!


  • Monday - HOW TO HIRE RIGHT

How’d You Like To Access World-Class High Performance Contact Center Masterclasses?

These sessions will show you the strategies that top people in the industry use and recommend. For a limited time, you can get FREE access to this exclusive content right here.

Why Should I Sign Up For
Contact Center Virtual Summit?

Once-In-A Lifetime Curated Speakers 
Actionable Content

The very best strategies explained by the top Contact Center experts in the world (hand-picked just for the Contact Center Virtual Summit.)

You Don’t Even Need To Leave Your Center — Attend From Your Computer, Phone or Tablet

There’s no flight or hotel room to book… save thousands of dollars and avoid losing precious time away from work and your family. And access many more education opportunities and tools!

World-Class Quality Content and MUCH MORE!

This not your ordinary contact center conference. You get more sessions, more tools, more bonus materials, more networking opportunities, more access to experts and the opportunity to save thousands with specially curated offers!

High Performance Agent Optimization Strategies Revealed By The Top Contact Center Experts In The World

Your journey to high performance agent optimization could go one of two ways:

Long & Difficult Way

  • You could spend thousands of dollars, countless hours and mental anguish trying to implement "OLD" outdated Agent Performance Optimization strategies that have been handed down that aren't effective anymore (or worse...damaging!) that lead you to ultimate failure.

Easy & Fast Way

  • You could sign up for the Contact Center Virtual Summit today and get modern and high performing insights from the top Contact Center experts. You owe it to yourself to learn the best ways for High Performance Agent Optimization.

If you’re looking for your average, run-of-the-mill contact center conference, you’ve come to the wrong place.

If you’re looking for the top CONTACT CENTER strategies that are working right now, delivered to the comfort of your own home, then you’re in the right place.


Jim Rembach & Abraham Venismach

Jim & Abraham here,

We are the producers and organizers of the Contact Center Virtual Summit.

Abraham is an Epic Virtual Summit producer and organizer.  The Virtual CX Success Summit  and the Contact Center Virtual Summit are two examples of Abraham's fine work in the area of Epic Virtual Summits.


Jim, has more than 20 years of contact center experience, beginning his career on the frontline. As the president of Call Center Coach and a world-recognized CX and contact center thought leader, he has amassed a wealth of insights into optimizing agent performance.


Now together we are bringing you the Contact Center Virtual Summit to help you implement the modern ways that work best to retain, develop, and retain contact center agents.

If you are ready to put in the work, we're here to show you the way.

Media Partners

Customer Service Professionals

150K+ Members

Customer Service Champions

100K+ Members

Making Excellent Customer Service the Standard

50K+ Members

How’d You Like To Access World-Class High Performance Contact Center Masterclasses?

These sessions will show you the best strategies that top people in the industry use and recommend. For a limited time, you can get FREE access to this exclusive content right here.