35+ WORLD-CLASS EXPERTS REVEAL THEIR SECRETS TO Agent PERFORMANCE optimization
Hire, On-board, Develop, Lead, and Retain

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Get UNLIMITED Access To All The Contact Center Virtual Summit's World-Class Expert Sessions Plus $5995+ in Exclusive Bonuses.
Contact center virtual summit All Access Pass Is The #1 Online Resource To Teach You How To optimize contact center agent performance
Throughout my journey in my career, it’s been an honor to learn from some of the best in the Contact Center Industry. Just as they have had an incredible impact on the way I do things, they will change the way you think and act too.
Many of my mentors and colleagues are part of the Contact Center Virtual Summit’s Speaker Faculty.
These world-class Contact Center experts have the best tips, tricks, strategies, and know-how to help you hire, develop, and retain top agents.
Many people make the mistake of not taking advantage of expert advice and insight and then later regretting the missed opportunity. Finally, you can end the regret and access this wealth of insight anytime you need it with your ALL ACCESS PASS. You won't miss a thing.
Here's the truth. Many of the experts on the Speaker Faculty get paid significant consulting rates, as much as $750 an hour. I’m not saying this to impress you, but rather to show you the value you must take advantage of right now.
I struggled, many years trying to learn what these experts can share with you in this one-of-a-kind-resource on contact center agent performance. Please don't get stuck like I did.

These fantastic and gifted people are ready to help you move forward on your journey in Contact Center Agent Optimization. If you need to hire, retain and improving agent performance, then this is your chance to accelerate your learning about the latest skills and tools rapidly.
Be smart. Let our contact center expert faculty help you now, from your desktop or device. Join the thousands that are ready to advance their careers and contact centers and keep from being left behind.
Buy now for a fraction of the full value of $5995+
What If I Can’t Make It To All Expert Sessions At Once?

We're all busy. I get that!
But you need results now...
Successful implementation of these strategies will need some time and effort if you want to achieve great results.
However, going through everything at once is not feasible, or recommended. Do not binge watch.
With your Contact Center Virtual Summit All Access Pass, you can watch and study these powerful and actionable world-class expert sessions more in-depth, at any time, from anywhere!
It's like having the best contact center experts guiding you along the way as you avoid costly mistakes and deliver maximum results faster.
So if you're really serious about taking agent performance to the next level...the Contact Center Virtual Summit All Access Pass is for you.
Save time and effort on experimentation and DO WHAT WORKS TODAY...
Get access to $1,000's in exclusive bonuses and more.
It's a complete no-brainer to get your All Access Pass so you can get unlimited access to these game-changing strategies and exclusive bonuses.
All together — we’re talking about $1000s in World-Class Expert Sessions And Exclusive Bonuses When You Get Your All Access Pass Today:
So Why Should You Make It Your #1 Focus To optimize agent performance?
When I finally made agent performance my #1 focus and priority, I was able to go from being totally reactive in managing my contact center, to being highly proactive with less problems and stress over time!
I went on to exceed in performance accountability and achieve greater company and career success... so it's safe to say that the Contact Center Virtual Summit deserves your time, effort, and complete focus.
Without optimizing agent performance, you really can't move onward and upward faster.
But Don’t Take My Word For It…
Here's what three of the world's leading contact center experts have to say about the importance of optimizing agent performance:

...by optimizing agent performance - they are basically investing in the success of their company's future...
Every company must realize that their customer-facing staff is the voice of their company. By investing in contact center staff - by optimizing agent performance - they are basically investing in the success of their company's future!
JACKIE MORALES // Bestow Chief Insurance Officer

The days of the "transactional agent" are over....
The days of the "transactional agent" are over. Today's agent has to be extremely smart and skilled to navigate all the challenges associated with top tier problems. The role is only going to become more complicated as technology continues to absorb the easy stuff. It will be way more about consulting customers towards a unique and complex resolution versus passing along simple knowledge. We need to aggressively and intentionally equip our agents for this evolution!
NATE BROWN // Director of Customer Experience at UL EHS Sustainability, Co-Founder of CX Accelerator, ICMI Top 50 CX Thought Leader

...helps reduce workforce costs, increase agent effectiveness, and improve service levels....
Agent Performance Optimization provides actionable intelligence for improved productivity and operations. It also helps reduce workforce costs, increase agent effectiveness, and improve service levels. This can help management to communicate the value of the contact center to executive decision-makers.
Vicki Herrel // Executive Director at SWPP and QATC
When You PURCHASE Your contact center virtual All Access Pass, You’ll Get:

* Experts published books are first come, first served. Be sure to purchase your all access pass early!

35+ VIDEO EXPERT SESSIONS
($3500 Value)
You will get unlimited access to 35+ in-depth expert video sessions with world-class Contact Center experts, including Shep Hyken, Kate Nasser, Nate Brown, Justin Robbins, Jim Iyoob, Dee Kohler, Laura Sikorski, Sean Hawkins and more. Watch each expert session from the comfort of your own home and implement the step-by-step strategies and blueprints at your own pace.

MP3 AUDIO DOWNLOADS OF ALL 35+ EXPERT SESSIONS
($975 Value)
Want to learn on the go? We took each of the 35+ expert video sessions, and turned them into audio versions in downloadable MP3 format for your convenience (30+ hours of actionable training), so you can download them on your phone, iPod, iPad or computer and listen to them whenever you want – on your commute, in the car, at the gym, on the go — anytime, anywhere. With this resource, you’ve got no excuses to miss out on valuable content.



SUPERVISOR PERFORMANCE AUDIT
($25 Value)
Some of your supervisors are in need of help. But what kind of help and which ones? Since 80% of agent turnover is heavily influence by the skills of your frontline supervisors, you need to know exactly what they need. Supervisor develop is your single biggest opportunity to impact agent optimization. This performance will give you the answers you need to get it right. Don't miss out...Get it now!
100+ "Use Today Tools" from the Experts
($Priceless)
Get the cheat sheets, guides, checklists, info graphics, slides and resources to help you take action.


Epic Virtual Summits LIFETIME VIP Pass
($Priceless)
When you purchase an All Access Pass you become a LIFETIME VIP pass holder. This grants you discounts for future events and select offers.
MEMBERS-ONLY VIP Q&A WITH JIM REMBACH
($495 Value)
Attend a Q&A session with your host, Jim Rembach. Ask any questions you have. The session will highlight the key focus points covered in your expert session with actionable tips on how you can implement them.


Contact Center VALUE PACKED BONUS BOX
($1000s+ Value)
We've partnered up with some leading associations and solution providers in the industry, and they decided to offer people who upgrade to the Contact Center Virtual Summit All Access Pass, special deals & discounts you can’t find anywhere else.
Get your All Access Pass Now = $497 $97
You save over 95% Off the full value price when you purchase today!
Get Access To Over 35+ World-Class Expert Sessions Plus $1000s In Exclusive Bonuses… For Only $497 $97


The World-Class Experts You’ll Soon Be Learning From With The contact Center virtual summit All Access Pass
35+ Expert Presentations
LINE UP OF EXPERT SESSIONS
EXECUTIVE OPENING EXPERT SESSION
Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert
HOW TO HIRE RIGHT
- OPENING SPEAKER - STUART DISCOUNT
- A Few Hiring Tips From The Contact Center Floor - Neal Topf
- Hiring Right Means Happy Customers - LAURA SIKORSKI
- Stop Focusing On The Resume So Much - STEVE DIGIOIA
- W.H.O.M., How To Hire A High-Performing Team - Omar L. Harris
- WORKING BACKWARDS TO HAPPINESS - JoAnna Brandi
SEE FULL SCHEDULE FOR HOW TO HIRE RIGHT
- OPENING SPEAKER - LINDA HARDEN
- Lowering Training and Attrition Costs through Effective On-boarding - RANDY RUBINGH
- How Important is On-Boarding - KELLI BARABASZ
- Common Mistakes to Avoid When On-Boarding New Staff - Colin Taylor
- The On-Boarding Excellence Journey - Mark Brody
- THANKS FOR COMING IN TODAY! - Charles Ryan Minton
SEE FULL SCHEDULE FOR SUCCESSFUL ON-BOARDING
- OPENING SPEAKER - VICKI HERRELl
- HI+AI - The Right Formula for Performance Management - JIM IYOOB
- Critical Questions to Address to Avoid Speech Analytics Failure - Roger Lee
- Creating Coachable Moments Through Speech and Text Analytics - Jeff Gallino
- Motivating In a Digital World - JACkie MORALES
- Live Chat Quality Isn't Good Enough; How to Help Agents Write Better Chat Right Away - LESLIE O'FLAHAVAN
- How Consistent is Your Service? - Brian Flagg
- Customers Don't Care About Checklists: Delivering Radical Change For Radical Results - LISA OSWALD
- Supercharge The Impact Of Agent Coaching With 3 Practical Tools You Can Implement Today - Rebecca gibson
- Scoreless QA: How to Focus on Behaviors and Forget About the Numbers -
Justin Robbins
SEE FULL SCHEDULE FOR HIGH PERFORMANCE AGENT DEVELOPMENT
- OPENING SPEAKER - David Hadobas
- Gaining CX Momentum - Nate Brown
- Leading Innovation: Methods for Front Line Leaders - Amy radin
- Effective Strategies To Boost Morale And Get The Best Out Of Your Team - Fred Shadding
- Engagement... or Relationship? - Dee Kohler
- Leaders 7 Steps to Engage for High Morale and Performance! - Kate Nasser
- Get Your Heart In The Game – The Magic of Heart Centered Leadership - Don Williams
- HOW DO YOUR CALL CENTER SUPERVISORS MEASURE UP? - Penny Reynolds
SEE FULL SCHEDULE FOR LEADERSHIP THAT ENGAGES
UNLEASHING AGENT RETENTION
- OPENING SPEAKER - Michael Pace
- Agent Retention is Not An Accident - Michael Replogle
- How We Changed Attendance Policies To Benefit The Business And The Associate - William White
- Unleashing Agent Retention - Shawna Fuller
- How Coca-Cola® Adds Life to Contact Center Employee Engagement- Joe Rogers
- Creating A Dynamic Culture Through Employee Engagement - Mary Beth Brackman
- Agent Retention Is An Inside JOB - Judy McKee
- The Power Of Stay Interviews, AKA Finnegan's Arrow - Dick Finnegan
- SCHEDULE AND FORECAST TO HELP AGENTS WIN - Todd Hixson
- HOW TO PROVIDE AN AMAZING CONTACT CENTER EXPERIENCE - Shep Hyken
SEE FULL SCHEDULE FOR UNLEASHING AGENT RETENTION
These Exclusive insights and expertise From World Class Experts are Designed To Deliver You Results

1. Unique & Actionable Material
The unique, strategic and very actionable tools will help you to optimize agent performance so you can reduce costs, exceed goals, and improve the customer experience - no matter if you're just starting out or have been doing this for a while.
That’s why the All Access Pass is a no-brainer for most of our attendees.
2. Proven, World-Class Expert Mentors!
With the All Access Pass, it’ll be like having 35+ world-class expert mentors in your hand, constantly ready to help you out with their best advice.
Don’t waste precious time and money on trial and error! These experts have already been where you are now and have figured out what works best right now.


3. Reduce Overwhelm
It’s a fact – most contact center leaders are struggling with overwhelm. There’s too many sources of information, and how are you supposed to know who to trust?
You don’t want to spend hundreds or thousands of dollars, and time on self-proclaimed gurus without actual real-life experience or results. That’s why we’ve gathered this hand-picked lineup of call center experts in one place, sharing clear strategies that work today.
No fluff! Our expert mentors will tell you how you can implement the very same strategies they use, to start seeing amazing results, quickly!
What Previous All Access Pass Holders Have To Say
Testimonials
This is amazing...
I have learned a lot of things, and definitely will implement them in my day to day. Thank you for all you do!!
Adriana Osorio // VP Customer Experience Officer - Helm Bank USA
The sessions were all exceptionally good...
"Congratulations on putting together an amazing Contact Center Virtual Summit; the sessions were all exceptionally good."
JD Fairweather // Omni-Channel Customer Experience Advisor | Customer Journey Behavior and Emotion Analyst | VP @ Taylor Reach Group
You are an outstanding facilitator...
You are an outstanding facilitator - better than most I have heard! It is obvious that you know our industry well.
Ivy Meadors // Professional Speaker, Consultant, Coach
A Quick Recap
HERE'S WHAT YOU'LL BE GETTING
THE FULL contact center virtual summit ALL ACCESS PASS
Exclusive priority access to all world-class expert masterclass sessions, cliff notes, action worksheets, transcripts downloadable audio, software deals and much more...

* Experts published books are first come, first served. Be sure to purchase your all access pass early!
When you enroll during this special, limited time period, you’ll get:
TOTAL VALUE = $5995+
and you get this all for only $497
$97 when you upgrade TODAY!
Get Access To Over 35+ World-Class Expert Sessions Plus $Thousands In Exclusive Bonuses… For Only $497 $97


Your Contact Center Virtual Summit All Access Pass Comes With A 100% Money Back Guarantee.
We’re so confident that you’ll absolutely LOVE everything the Contact Center Virtual Summit All-Access Pass gives you, that we're willing to offer you an outrageous 100% money back guarantee.
Here's how it works...
Sign up for your Contact Center Virtual Summit All Access Pass and test it out for the next 30 days.
Watch as many of the 35+ world-class expert masterclass sessions as you'd like, and if you don’t feel it has been a worthwhile investment (for any reason), then simply send an email to our support team within 30 days of your purchase, and we’ll refund your money in full, no questions asked (as long as you didn’t buy just to get access to all the material, special deals & discounts, etc).
For more information, please refer to our return policy here.
What are you waiting for?
Grab your All-Access Pass today so you don't miss out.

GOT A QUESTION? NO PROBLEM. HERE ARE YOUR ANSWERS:
What is the Contact Center Virtual Summit All Access Pass?
What does "UNLIMITED" mean?
Is the summit completely online?
Can I access this material on my iPad, iPhone, or Mobile device?
Who is the Contact Center Virtual Summit All Access Pass for?
What are your payment options?
What’s the return and cancellation policy?
MEET YOUR HOST
Hi,
Like you, I'm devoted to giving the best customer service possible, and to helping others do the same.
For the past several years, I’ve built communities and connections with contact center and customer experience minded professionals.
I've also been podcasting on the Fast Leader Show in an attempt to share the wealth of knowledge available on improving contact center agent performance and the customer experience.
My mission is to help change the world of customer experience from the frontline in contact centers. But, I know I can't do it alone.
With the help of these experts and you, by spreading the word about the Contact Center Virtual Summit, we can make a dent in the universe. Join me!
Grateful,
Jim Rembach

Get Access To Over 35+ World-Class Expert Sessions Plus $5,995+ In Exclusive Bonuses… For Only $497 $97



I'm thrilled to share and to help you to gain the skills, tools, and know-how to improve contact center agent performance. See you on the inside!
Jim Rembach, President
