"I wasn’t expecting a lot, to be honest. So many of these free offerings are not very informative, but several of the experts have been excellent and far exceeded my expectations. Thank you for making these available." ~ Lisa S.
MEET SOME OF OUR SpeakerS...
Master of Ceremonies
CEO at Professional Association for Customer Engagement (PACE)
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Award-Winning Author | Adviser | Board Member | Speaker
Director of Customer Experience at UL EHS Sustainability, Co-Founder of CX Accelerator, ICMI Top 50 CX Thought Leader
For someone like me, this is a really fantastic opportunity...
Thank you for arranging the summit. It's been amazing already. I really appreciate the recorded videos so I can learn at time best for me. What a wonderful community of support you have! For someone like me, this is a really fantastic opportunity."
Holly Stover // Customer Service Manager
The online platform is great – really easy to use...
I viewed Don Peppers’ speech on CX Success Summit and it was fantastic! The summit offers talented speakers on a whole range of business topics, and the online platform is great – really easy to use.
Hugh Smallridge // Leading the team at Ashwood
PLUS AS A SPECIAL BONUS FOR CLAIMING YOUR FREE TICKET YOU’LL GET AN…
Exclusive New Report:
The Top Agent Performance Optimization Strategies, FREE In This Epic Playbook
Discover what’s working today to optimize agent performance— and get awesome actions you can implement right now to start seeing results.
The very best strategies explained by the top Contact Center experts in the world (hand-picked just for the Contact Center Virtual Summit.)
You Don’t Even Need To Leave Your Center — Attend From Your Computer, Phone or Tablet
There’s no flight or hotel room to book… save thousands of dollars and avoid losing precious time away from work and your family. And access many more education opportunities and tools!
World-Class Quality Content and MUCH MORE!
This not your ordinary contact center conference. You get more sessions, more tools, more bonus materials, more networking opportunities, more access to experts and the opportunity to save thousands with specially curated offers!
High Performance Agent Optimization Strategies Revealed By The Top Contact Center ExpertsIn The World
Your journey to high performance agent optimization could go one of two ways:
Long & Difficult Way
You could spend thousands of dollars, countless hours and mental anguish trying to implement "OLD" outdated Agent Performance Optimization strategies that have been handed down that aren't effective anymore (or worse...damaging!) that lead you to ultimate failure.
Easy & Fast Way
You could sign up for the Contact Center Virtual Summit today and get modern and high performing insights from the top Contact Center experts. You owe it to yourself to learn the best ways for High Performance Agent Optimization.
If you’re looking for your average, run-of-the-mill contact center conference, you’ve come to the wrong place.
If you’re looking for the top CONTACT CENTER strategies that are working right now, delivered to the comfort of your own home, then you’re in the right place.
We are the producers and organizers of the Contact Center Virtual Summit.
Abraham is an Epic Virtual Summit producer and organizer. The Virtual CX Success Summit and the Contact Center Virtual Summit are two examples of Abraham's fine work in the area of Epic Virtual Summits.
Jim, has more than 20 years of contact center experience, beginning his career on the frontline. As the president of Call Center Coach and a world-recognized CX and contact center thought leader, he has amassed a wealth of insights into optimizing agent performance.
Now together we are bringing you the Contact Center Virtual Summit to help you implement the modern ways that work best to retain, develop, and retain contact center agents.
If you are ready to put in the work, we're here to show you the way.
Associate Sponsors & Media Partners
Customer Service Professionals
Making Excellent Customer Service the Standard
How’d You Like To Access World-ClassHigh PerformanceContact Center Masterclasses?
These sessions will show you the best strategies that top people in the industry use and recommend. For a limited time, you can get FREE access to this exclusive content right here.
GET ON THE WAITING LIST FREE Contact Center Virtual Summit
COMING SPRING 2019
35+ world-class contact center experts reveal how to dramatically improve agent performance + get over 100 "use-today" tools along with the soon to be released Agent Performance Optimization Playbook PDF for free.