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HI+AI - THE RIGHT FORMULA FOR PERFORMANCE MANAGEMENT - Jim Iyoob
CRITICAL QUESTIONS TO ADDRESS TO AVOID SPEECH ANALYTICS FAILURE -Roger Lee
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This is a great opportunity for you to evaluate these top Contact Center Solutions without having to leave your office! ~ Jim Rembach
Platinum Sponsors
The industry’s first and only blended and virtual learning system for rapid skill development that contains a Community of Practice (CoP), boot camps, industry insight webinars, micro-learning, elearning and virtual coaching for emerging and existing contact center supervisors.
Dash Trainer is rapidly deployed cloud-based solution that enables you to reduce training time, errors, inconsistency and repeat contacts by 50-90%.
Gold Sponsors
Advancing total quality management and remarkable call center performance with the perfect formula of HI + AI.
CustomerServ, founded in 2006, is an outsourcing ecosystem bringing three decades of data, expertise and a rigorous vetting process to help our clients find, select and retain their best call center and BPO vendors. CustomerServ has vetted over 620 vendors since 2006, taking the guesswork out of choosing the right provider on-shore, near-shore and off-shore.
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence.
Gridspace Sift gives you the power to capture, understand, and handle conversations in real-time. We process tens of millions of interactions for top businesses every year.
Associate Sponsors
Intuitive Workforce Management - Our WFM Solutions are user-friendly, enterprise-class systems made for the contact center industry. Our tools can help you and your center produce optimized schedules within minutes, saving time and resources. Our goal is to help you create the best customer experience for your clients while ensuring the highest levels of employee engagement and satisfaction.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.
