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OTO - Contact Center Virtual Summit

GET 35+ WORLD-CLASS EXPERTS THAT REVEAL THEIR SECRETS TO Agent PERFORMANCE optimization

The All Access Pass is Ideal FOR the busy person...

Here’s What You Get By Upgrading Right Now:

  • Unlimited access to 35+ expert session videos ($3500 Value)
  • All the Expert Sessions in MP3 format ($975 Value)
  • 100+ "Use Today Tools" from the Experts ($Priceless)
  • Members-Only VIP LIVE Q&A with Jim Rembach ($495 Value)
  • Value-Packed Bonus Box loaded with ebooks & white papers, tip sheets, discounts to online training, events, special deals and discounts from our sponsors and more! ($1000s+ Value)
  • Epic Virtual Summits LIFETIME VIP Pass ($Priceless)

The cart will close once the timer runs out (no fake scarcity here!) so grab UNLIMITED access to the Contact Center Virtual Summit All Access Pass Plus $5995+ now!

DON’T MISS OUT!

Contact center virtual summit All Access Pass Is The #1 Online Resource To Teach You How To optimize contact center agent performance


Throughout my journey in my career, I’ve been honored to learn from some of the best in the Contact Center Industry. Just as they have had an incredible impact on the way I do things, they will change the way you think and act too.


Many of my mentors and colleagues are part of the Contact Center Virtual Summit’s Speaker Faculty.


These world-class Contact Center experts have the best tips, tricks, strategies, and know-how to help you hire, develop and retain top agents.


Many of these people you can’t hire because they work for leading organizations. Some you can but they often charge consulting rates from $250-$750 an hour. I’m not saying this to impress you, but rather to show you the value you must take advantage of.

These amazing and gifted people are ready to help you move forward on your journey in Contact Center Agent Optimization. If you are in need of hiring, retaining and improving agent performance, then you need to rapidly accelerate your learning about the latest skills and tools in the industry.


Let our contact center expert faculty help you now, from your own desktop or device. Join the thousands that are ready to advance their careers and contact centers and keep from being left out or left behind.

Buy now for a fraction of the full value 

What If I Can’t Make It To All Expert Sessions At Once?


We're all busy. I totally get that!

But you need results now...


Successful implementation of these strategies will need some time and effort if you want to achieve great results.

Yet going through everything at once is not feasible for most.


But with the Contact Center Virtual Summit All Access Pass, you can watch and study these powerful and actionable world-class expert sessions more in-depth, at anytime, from anywhere! It's like having the best contact center experts guiding you along the way as you avoid costly mistakes and deliver maximum results faster.



If you're really serious about taking agent performance to the next level...


Save time and effort on experimentation and DO WHAT WORKS TODAY...


Get access to $1,000's in exclusive limited time bonuses and special deals (more about that later on this page)

the Contact Center Virtual Summit All Access Pass is for you.


It's a complete no-brainer for attendees to upgrade to the All Access Pass so you can get unlimited access to these game changing strategies and exclusive bonuses. 

Altogether — we’re talking about $1000s in World-Class Expert Sessions And Exclusive Limited Time Bonuses When You Upgrade To the All Access Pass Today: 

So Why Should You Make It Your #1 Focus To optimize agent performance?


When I finally made agent performance my #1 focus and priority, I was able to go from being totally reactive in managing my contact center to having less problems and stress in a very short time…


And then it helped me go on to exceed performance accountabilities and achieve greater company and career success... so it's safe to say that the Contact Center Virtual Summit deserves your time, effort and complete focus.


Without optimizing agent performance, you really can't move onward and upward faster.


But Don’t Take My Word For It…

Here's what three of the world's leading contact center experts have to say about the importance of optimizing agent performance:

Basically investing in the success of their company's future!

Every company must realize that their customer-facing staff is the voice of their company. By investing in contact center staff - by optimizing agent performance - they are basically investing in the success of their company's future!

JACQULINE MORALES  //  Bestow Chief Insurance Officer

The days of the "transactional agent" are over....

The days of the "transactional agent" are over. Today's agent has to be extremely smart and skilled to navigate all the challenges associated with top tier problems. The role is only going to become more complicated as technology continues to absorb the easy stuff. It will be way more about consulting customers towards a unique and complex resolution versus passing along simple knowledge. We need to aggressively and intentionally equip our agents for this evolution!

Nate Brown  //  Director of Customer Experience at UL EHS Sustainability, Co-Founder of CX Accelerator, ICMI Top 50 CX Thought Leader

Reduce workforce costs, increase agent effectiveness, and improve service levels....

Agent Performance Optimization provides actionable intelligence for improved productivity and operations. It also helps reduce workforce costs, increase agent effectiveness, and improve service levels. This can help management to communicate the value of the contact center to executive decision-makers.

Vicki Herrel  //  Executive Director at SWPP and QATC

When You Upgrade To the contact center virtual All Access Pass During This Special Limited Time Period, You’ll Get:


* Experts published books are first come, first served. Be sure to purchase your all access pass early! OUT OF STOCK

35+ VIDEO EXPERT SESSIONS 

(3500 Value)

You will get unlimited access to 35+ in-depth expert video sessions with world-class Contact Center experts, including Shep Hyken, Kate Nasser, Nate Brown, Justin Robbins, Jim Iyoob, Dee Kohler, Laura Sikorski, Sean Hawkins and more. Watch each expert session from the comfort of your own home and implement the step-by-step strategies and blueprints at your own pace.


MP3 AUDIO DOWNLOADS OF ALL 35+ EXPERT SESSIONS

($975 Value)

Want to learn on the go? We took each of the 35+ expert video sessions, and turned them into audio versions in downloadable MP3 format for your convenience (30 + hours of actionable training), so you can download them on your phone, iPod, iPad or computer and listen to them whenever you want – on your commute, in the car, at the gym, on the go — anytime, anywhere. With this resource, you’ve got no excuses to miss out on valuable content.


THE EXPERTS ARE GIVING AWAY THEIR BOOKS  OUT OF STOCK

($25 Value)

Some of our author experts have provided limited copies of their sought after books to give to the Contact Center Virtual Summit All Access Pass Holders. However... they are limited in supply. Don't miss out...Get in Early!


100+ "Use Today Tools" from the Experts

($Priceless)

Get the tools taught, cheat sheets, guides, checklists, info graphics, slides and resources to  help you take action.


Epic Virtual Summits LIFETIME VIP Pass

($Priceless)

When you purchase an All Access Pass you become a LIFETIME VIP pass holder.  This grants you discounts for future events and select offers.


MEMBERS-ONLY VIP Q&A WITH JIM REMBACH

($495 Value)

A post-event Q&A together with your host, Jim Rembach. Ask any questions you have. The session will highlight the key focus points from each expert session with actionable tips on how you can implement them.


Contact Center VALUE PACKED BONUS BOX

($1000s+ Value)

We've partnered up with some of the leading associations and solution providers in the industry, and they decided to offer people who upgrade to the Contact Center Virtual Summit  All Access Pass, special deals & discounts you can’t find anywhere else.

Get your All Access Pass Now = $497 $97

You save over 90% off the full value price when you purchase today!

Get Access To Over 35+ World-Class Expert Sessions Plus $1000s In Exclusive Bonuses… For Only $497 $97

What Previous All Access Pass Holders Have To Say


Testimonials from our last summit:

For someone like me, this is a really fantastic opportunity...

Thank you for arranging the summit. It's been amazing already. I really appreciate the recorded videos so I can learn at time best for me. What a wonderful community of support you have! For someone like me, this is a really fantastic opportunity."

Holly Stover  //  Customer Service Manager

The online platform is great – really easy to use...

I viewed Don Peppers’ speech on CX Success Summit and it was fantastic! The summit offers talented speakers on a whole range of business topics, and the online platform is great – really easy to use.

Hugh Smallridge  //  Leading the team at Ashwood

The World-Class Experts You’ll Soon Be Learning From With The contact Center virtual summit All Access Pass


35+ Expert Presentations

SCHEDULE OF EXPERT SESSIONS


EXECUTIVE OPENING EXPERT SESSION

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert

HOW TO HIRE RIGHT


  • OPENING SPEAKER - STUART DISCOUNT
  • A Few Hiring Tips From The Contact Center Floor - Neal Topf
  • Hiring Right Means Happy Customers - LAURA SIKORSKI
  • Stop Focusing On The Resume So Much - STEVE DIGIOIA 
  • W.H.O.M.​, How To Hire A High-Performing Team - Omar L. Harris
  • WORKING BACKWARDS TO HAPPINESS - JoAnna Brandi

SEE FULL SCHEDULE FOR HOW TO HIRE RIGHT


SUCCESSFUL ON-BOARDING


  • OPENING SPEAKER - LINDA HARDEN
  • Lowering Training and Attrition Costs through Effective On-boarding - RANDY RUBINGH
  • How Important is On-Boarding - KELLI BARABASZ
  • Common Mistakes to Avoid When On-Boarding New Staff - Colin Taylor
  • The On-Boarding Excellence Journey - Mark Brody
  • THANKS FOR COMING IN TODAY! - Charles Ryan Minton

SEE FULL SCHEDULE FOR SUCCESSFUL ON-BOARDING


HIGH PERFORMANCE AGENT DEVELOPMENT


  • OPENING SPEAKER - VICKI HERRELl
  • HI+AI - The Right Formula for Performance Management - JIM IYOOB
  • Critical Questions to Address to Avoid Speech Analytics Failure - Roger Lee
  • Creating Coachable Moments Through Speech and Text Analytics - Jeff Gallino
  • Motivating In a Digital World - ​JACkie MORALES
  • Live Chat Quality Isn't Good Enough; How to Help Agents Write Better Chat Right Away - LESLIE O'FLAHAVAN
  • How Consistent is Your Service? - Brian Flagg
  • Customers Don't Care About Checklists: Delivering Radical Change For Radical Results - LISA OSWALD
  • Supercharge The Impact Of Agent Coaching With 3 Practical Tools You Can Implement Today - Rebecca gibson
  • Scoreless QA: How to Focus on Behaviors and Forget About the Numbers - 
    Justin Robbins

SEE FULL SCHEDULE FOR HIGH PERFORMANCE AGENT DEVELOPMENT


LEADERSHIP THAT ENGAGES


  • OPENING SPEAKER - David Hadobas
  • Gaining CX Momentum - Nate Brown
  • Leading Innovation: Methods for Front Line Leaders - Amy radin
  • Effective Strategies To Boost Morale And Get The Best Out Of Your Team - Fred Shadding
  • Engagement... or Relationship? - Dee Kohler
  • Leaders 7 Steps to Engage for High Morale and Performance! - Kate Nasser
  • Get Your Heart In The Game – The Magic of Heart Centered Leadership - Don Williams
  • HOW DO YOUR CALL CENTER SUPERVISORS MEASURE UP? - Penny Reynolds

SEE FULL SCHEDULE FOR LEADERSHIP THAT ENGAGES


UNLEASHING AGENT RETENTION


  • OPENING SPEAKER - Michael Pace
  • Agent Retention is Not An Accident - Michael Replogle
  • How We Changed Attendance Policies To Benefit The Business And The Associate - William White
  • Unleashing Agent Retention - Shawna Fuller
  • How Coca-Cola® Adds Life to Contact Center Employee Engagement- Joe Rogers
  • Creating A Dynamic Culture Through Employee Engagement - Mary Beth Brackman
  • Agent Retention Is An Inside JOB - Judy McKee
  • The Power Of Stay Interviews, AKA Finnegan's Arrow - Dick Finnegan
  • SCHEDULE AND FORECAST TO HELP AGENTS WIN Todd Hixson
  • HOW TO PROVIDE AN AMAZING CONTACT CENTER EXPERIENCE - Shep Hyken

SEE FULL SCHEDULE FOR UNLEASHING AGENT RETENTION

These Exclusive insights and expertise From World Class Experts are Designed To Deliver You Results


1. Unique & Actionable Material

The unique, strategic and very actionable tools will help you to optimize agent performance so you can reduce costs, exceed goals and improve the customer experience - no matter if you're just starting out or have been doing this for a while.


That’s why the All Access Pass is a no-brainer for most of our attendees.

2. Proven, World-Class Expert Mentors!

With the All Access Pass, it’ll be like having 35+ world-class expert mentors in your hand, constantly ready to help you out with their best advice.


Don’t waste precious time and money on trial and error! These experts have already been where you are now and have figured out what works best right now.

3. Reduce Overwhelm

It’s a fact – most contact center leaders are struggling with overwhelm. There’s too many sources of information, and how are you supposed to know who to trust?


You don’t want to spend hundreds or thousands of dollars, and time on self-proclaimed gurus without actual real-life experience or results. That’s why we’ve gathered this hand-picked lineup of call center experts in one place, sharing clear strategies that work today. 


No fluff! Our expert mentors will tell you how you can implement the very same strategies they use to start seeing amazing results, quickly!

What Previous All Access Pass Holders Have To Say


More testimonials from our last summit:

For someone like me, this is a really fantastic opportunity...

Thank you for arranging the summit. It's been amazing already. I really appreciate the recorded videos so I can learn at time best for me. What a wonderful community of support you have! For someone like me, this is a really fantastic opportunity."

Holly Stover  //  Customer Service Manager

The online platform is great – really easy to use...

I viewed Don Peppers’ speech on CX Success Summit and it was fantastic! The summit offers talented speakers on a whole range of business topics, and the online platform is great – really easy to use.

Hugh Smallridge  //  Leading the team at Ashwood

​A Quick Recap

HERE'S WHAT YOU'LL BE GETTING


THE FULL contact center virtual summit ALL ACCESS PASS

Exclusive priority access to all world-class expert masterclass sessions, cliff notes, action worksheets, transcripts downloadable audio, software deals and much more...

* Experts published books are first come, first served. Be sure to purchase your all access pass early! OUT OF STOCK

When you enroll during this special, limited time period, you’ll get:

  • Unlimited on-demand access to all 35+ in-depth expert video masterclass sessions ($3500 Value)
  • 30+ hours of downloadable audio files (MP3) for listening on the go ($975 Value)
  • 100+ "Use Today Tools" from the Experts ($Priceless)
  • Expert's Published Book (LIMITED SUPPLY - FIRST COME, FIRST SERVED ($25 Value)
  • Members-Only VIP LIVE Q&A with Jim Rembach ($495 Value)
  • Value-Packed Bonus Box Loaded with ebooks & white papers, tip sheets, discounts to online training, events, Special deals and discounts from our sponsors and more! ($1000s+ Value)
  • Epic Virtual Summits LIFETIME VIP Pass ($Priceless)

TOTAL VALUE = $5995+

and you get this all for only $497 $97 when you upgrade TODAY!

Get Access To Over 35+ World-Class Expert Sessions Plus $Thousands In Exclusive Bonuses… For Only $497 $97

Your Contact Center Virtual Summit All Access Pass Comes With A 100% Money Back Guarantee.


We’re so confident that you’ll absolutely LOVE everything the Contact Center Virtual Summit All-Access Pass gives you, that I’m willing to offer you an outrageous 100% money back guarantee.

Here's how it works...

Sign up for your Contact Center Virtual Summit All Access Pass and test it out for the next 30 days.


Watch as many of the 35+ world-class expert masterclass sessions as you'd like, and if you don’t feel it has been a worthwhile investment (for any reason), then simply send an email to our support team within 30 days of your purchase, and we’ll refund your money in full, no questions asked (as long as you didn’t buy just to get access to all the material or the special deals & discounts etc).

 

For more information, please refer to our return policy here.

What are you waiting for?


Grab your All-Access Pass today so you don't miss out.

GOT A QUESTION? NO PROBLEM. HERE ARE YOUR ANSWERS:


What is the Contact Center Virtual Summit All Access Pass?

What’s the difference between the Free Pass and the All Access Pass?

What does "UNLIMITED" mean?

Is the summit completely online?

Can I access this material on my iPad, iPhone, or Mobile device?

Who is the Contact Center Virtual Summit All Access Pass for?

What are your payment options?

What’s the return and cancellation policy?

MEET YOUR HOSTS

Abraham
Venismach

Hi,


Like you, we're devoted to giving the best customer service possible and to helping others do the same.  For the past several years we’ve built communities and connections with contact center and customer experience minded professionals. To date, we have a reach of more than 8.7 million people!


Our mission is to double our reach over the next 5 years, because we know that the more people we connect with, the more people we can help be their best – If this is your goal as well, we’re here to show you the way.

Jim
Rembach

Get Access To Over 35+ World-Class Expert Sessions Plus $5,995+ In Exclusive Bonuses… For Only $497 $97

We can’t wait to help you gain the skills, tools, and know-how to improve contact center agent performance. Get in now!

Abraham & Jim

>