Vicki Herrell serves as the Executive Director of the Society of Workforce Planning Professionals (SWPP) and the Quality Assurance & Training Connection (QATC) and has been at the helm of both associations since their inception. Vicki has over 20 years of experience in the call center and workforce management industry.
About Quality Assurance & Training Connection
The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with many benefits, including weekly tips, newsletters, regional meetings, web seminars, and an annual conference.
Join the Society of Workforce Planning Professionals (SWPP)!
SWPP is an organization designed specifically to facilitate education and networking opportunities for workforce management professionals. SWPP members receive many benefits, including quarterly newsletters, regional networking meetings, web seminars, educational offerings, certification, and an annual conference. Visit our website at www.swpp.org.