Support

Thanks for attending the Contact Center Virtual Summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands are attending an epic online event like this.


1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.


Thanks!

Abraham & Jim


FAQ

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the Contact Center Virtual Summit online event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific summit topic related questions through this system. Thank you.

Brought To You By

Platinum Sponsors

Call Center Coach

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Using our SaaS-based solution agents learn everything they need to know instantly without spending weeks in training. 

Gold Sponsors

Advancing total quality management and remarkable call center performance with the perfect formula of HI + AI.

CustomerServ, founded in 2006, is an outsourcing ecosystem bringing three decades of data, expertise and a rigorous vetting process to help our clients find, select and retain their best call center and BPO vendors. CustomerServ has vetted over 620 vendors since 2006, taking the guesswork out of choosing the right provider on-shore, near-shore and off-shore.

CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence.

Gridspace Sift gives you the power to capture, understand, and handle conversations in real-time. We process tens of millions of interactions for top businesses every year.

Associate Sponsors

Proscheduler

Intuitive Workforce Management - Our WFM Solutions are user-friendly, enterprise-class systems made for the contact center industry. Our tools can help you and your center produce optimized schedules within minutes, saving time and resources. Our goal is to help you create the best customer experience for your clients while ensuring the highest levels of employee engagement and satisfaction.

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.


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