Thanks for attending the Contact Center Virtual Summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.


Abraham & Jim


I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the Contact Center Virtual Summit online event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific summit topic related questions through this system. Thank you.

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Platinum Sponsors

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Gold Sponsors

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Associate Sponsors


Intuitive Workforce Management - Our WFM Solutions are user-friendly, enterprise-class systems made for the contact center industry. Our tools can help you and your center produce optimized schedules within minutes, saving time and resources. Our goal is to help you create the best customer experience for your clients while ensuring the highest levels of employee engagement and satisfaction.

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